Medical Office Assistant – Orthopedics Clinic – Limited Duration
Salem, OR, US
Administrative / Clerical Support
Full Time
Job ID: #17099
Location: Salem Health Orthopedics Clinic, 1600 State Street, Salem, Oregon 97301
Department: Orthopedics
Position Type: Full Time, 40 hours/week, Non-Exempt
Limited Duration: End date 12/26/2026 *subject to change*
Schedule: 8:30 am – 5:00 pm, Monday – Friday
Your role with us
As a medical office assistant you will be a key part of a patient-centered clinic team. From the moment patients arrive, you'll help create a welcoming and efficient experience by assisting with scheduling, registration, and communication. Your work behind the scenes—verifying insurance, collecting co-pays, managing referrals, and preparing records—directly supports the care team and contributes to smooth clinic operations. It's a role that combines attention to detail, compassion, and professionalism, allowing you to make a real impact on both patient satisfaction and clinic success. If you’re someone who thrives in a collaborative environment and finds fulfillment in helping others, this role is a meaningful fit.
What you'll do
-
Greet patients and visitors warmly, offering clear directions and support upon arrival.
-
Professionally handle all telephone communications, paging, and message taking with clarity and courtesy.
-
Schedule patient appointments and procedures efficiently while minimizing wait times and managing no-shows or late arrivals.
-
Complete accurate patient registration, including verifying demographics, insurance, and guarantor information.
-
Verify written physician orders and follow up to ensure appropriate documentation and compliance.
-
Confirm insurance eligibility and obtain required authorizations or referrals using designated systems.
-
Collect co-pays and balances, apply payments correctly, and coordinate with billing for financial assistance options.
-
Prepare, maintain, and retrieve patient records in compliance with HIPAA and clinic policies.
-
Communicate follow-up activities during check-out, including rescheduling or future instructions.
-
Enter provider charges accurately in Epic and assist with work queue assignments and scheduling template updates.
Required qualifications
- High school diploma or equivalent, or five years of experience in a healthcare setting.
Additional information
- Successful candidates will have exceptional computer skills, the ability to quickly master multiple computer programs, knowledge of business and office machines such as: fax, telephone, computer/printer, copier, and reception skills.
- Strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting are vital.
- Good clerical skills, including typing (60 wpm) and excellent telephone etiquette with good organizational and record-keeping skills are important for success.
- Preference will be given to candidates with previous outpatient medical clinic front office experience and/or EPIC system experience.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health Orthopedics Clinic, 1600 State Street, Salem, Oregon 97301
Department: Orthopedics
Position Type: Full Time, 40 hours/week, Non-Exempt
Limited Duration: End date 12/26/2026 *subject to change*
Schedule: 8:30 am – 5:00 pm, Monday – Friday
Your role with us
As a medical office assistant you will be a key part of a patient-centered clinic team. From the moment patients arrive, you'll help create a welcoming and efficient experience by assisting with scheduling, registration, and communication. Your work behind the scenes—verifying insurance, collecting co-pays, managing referrals, and preparing records—directly supports the care team and contributes to smooth clinic operations. It's a role that combines attention to detail, compassion, and professionalism, allowing you to make a real impact on both patient satisfaction and clinic success. If you’re someone who thrives in a collaborative environment and finds fulfillment in helping others, this role is a meaningful fit.
What you'll do
-
Greet patients and visitors warmly, offering clear directions and support upon arrival.
-
Professionally handle all telephone communications, paging, and message taking with clarity and courtesy.
-
Schedule patient appointments and procedures efficiently while minimizing wait times and managing no-shows or late arrivals.
-
Complete accurate patient registration, including verifying demographics, insurance, and guarantor information.
-
Verify written physician orders and follow up to ensure appropriate documentation and compliance.
-
Confirm insurance eligibility and obtain required authorizations or referrals using designated systems.
-
Collect co-pays and balances, apply payments correctly, and coordinate with billing for financial assistance options.
-
Prepare, maintain, and retrieve patient records in compliance with HIPAA and clinic policies.
-
Communicate follow-up activities during check-out, including rescheduling or future instructions.
-
Enter provider charges accurately in Epic and assist with work queue assignments and scheduling template updates.
Required qualifications
- High school diploma or equivalent, or five years of experience in a healthcare setting.
Additional information
- Successful candidates will have exceptional computer skills, the ability to quickly master multiple computer programs, knowledge of business and office machines such as: fax, telephone, computer/printer, copier, and reception skills.
- Strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting are vital.
- Good clerical skills, including typing (60 wpm) and excellent telephone etiquette with good organizational and record-keeping skills are important for success.
- Preference will be given to candidates with previous outpatient medical clinic front office experience and/or EPIC system experience.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
