Solution Center Operator I
Salem, OR, US
Information Services
Full Time
Job ID: #16384
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97303
Department: Solution Center
Position Type: Full Time, 40 hours/week, Non-Exempt
Schedule: 12:30 pm – 9:00 pm, Monday – Friday
Your role with us
The solution center operator I provides foundational support in operating Salem Health's switchboard system, handling calls and messages, and assisting in emergency situations while maintaining a professional demeanor. This role requires strong communication skills and the ability to multitask in a fast-paced environment. The operator I will learn and grow in their role, supporting the solution center team.
What you'll do
- Answers incoming calls promptly and directs them to the appropriate location, department, or individual using standard procedures.
- Handles multiple lines efficiently while maintaining composure and a professional manner.
- Records and processes messages for healthcare providers according to approved procedures, taking accurate and detailed messages and relaying them promptly via designated methods.
- Prioritizes urgent messages to ensure timely delivery to intended recipients.
- Activates emergency codes promptly according to approved policies and procedures, notifying appropriate personnel and remaining calm under pressure.
- Prioritizes code activation and follow-up based on patient safety, managing multiple codes simultaneously when necessary.
- Maintains and updates the on-call schedule for medical staff, including physicians, nurses, and other healthcare professionals.
- Monitors alarm systems and notifies the appropriate person or response team according to approved policies and procedures.
- Participates in process improvement projects to enhance workflows and eliminate waste.
Required qualifications
- Minimum six months of experience in a contact center, helpdesk, desktop support, or customer service role.
Additional Information
- Proficiency in MS Windows, MS Office Suite, ITSM Tools, and other assigned applications and technologies is highly valued.
- Experience with software development and implementation technologies is beneficial.
- Strong communication skills support effective technical assistance and collaboration.
- A solid foundation in computer operations, networks, and data communications enhances job performance.
- Adaptability, efficiency, and discretion in a fast-paced environment, including the ability to maintain confidentiality, contribute to success in this role.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97303
Department: Solution Center
Position Type: Full Time, 40 hours/week, Non-Exempt
Schedule: 12:30 pm – 9:00 pm, Monday – Friday
Your role with us
The solution center operator I provides foundational support in operating Salem Health's switchboard system, handling calls and messages, and assisting in emergency situations while maintaining a professional demeanor. This role requires strong communication skills and the ability to multitask in a fast-paced environment. The operator I will learn and grow in their role, supporting the solution center team.
What you'll do
- Answers incoming calls promptly and directs them to the appropriate location, department, or individual using standard procedures.
- Handles multiple lines efficiently while maintaining composure and a professional manner.
- Records and processes messages for healthcare providers according to approved procedures, taking accurate and detailed messages and relaying them promptly via designated methods.
- Prioritizes urgent messages to ensure timely delivery to intended recipients.
- Activates emergency codes promptly according to approved policies and procedures, notifying appropriate personnel and remaining calm under pressure.
- Prioritizes code activation and follow-up based on patient safety, managing multiple codes simultaneously when necessary.
- Maintains and updates the on-call schedule for medical staff, including physicians, nurses, and other healthcare professionals.
- Monitors alarm systems and notifies the appropriate person or response team according to approved policies and procedures.
- Participates in process improvement projects to enhance workflows and eliminate waste.
Required qualifications
- Minimum six months of experience in a contact center, helpdesk, desktop support, or customer service role.
Additional Information
- Proficiency in MS Windows, MS Office Suite, ITSM Tools, and other assigned applications and technologies is highly valued.
- Experience with software development and implementation technologies is beneficial.
- Strong communication skills support effective technical assistance and collaboration.
- A solid foundation in computer operations, networks, and data communications enhances job performance.
- Adaptability, efficiency, and discretion in a fast-paced environment, including the ability to maintain confidentiality, contribute to success in this role.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
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As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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