Medical Office Assistant – Skyline Village Clinic
Salem, OR, US
Administrative / Clerical Support
Full Time
Job ID: #13402
Location Site: Salem Health Medical Clinic – Skyline Village, 5050 Skyline Village Loop S, Salem, Oregon 97306
Department: Family Medicine
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:30 am – 5:00 pm, Monday – Friday
Your role with us
As a medical office assistant at our Skyline Clinic, the role focuses on providing excellent front-line patient service, including greeting visitors, scheduling appointments, verifying insurance and referrals, and managing patient records with accuracy and confidentiality. The assistant ensures efficient clinic operations through professional communication, accurate registration and billing processes, and support of clinical and administrative tasks. This position requires strong attention to detail, knowledge of Epic and insurance systems, and a commitment to high-quality customer service.
What you’ll do
-
Greet patients and visitors promptly and courteously, direct them to appropriate areas, and manage the check-in and check-out process.
-
Accurately schedule appointments, follow up visits, while managing no-shows, late arrivals, and discharges.
-
Operate the hospital phone and paging systems, screen and direct calls, and relay messages professionally while maintaining strong communication with physician offices.
-
Register and pre-register patients with a high level of accuracy, ensuring correct use of identifiers, demographic information, and guarantor details.
-
Verify insurance eligibility, complete the Medicare second payer questionnaire (MSPQ) forms when needed, and obtain referrals or authorizations as required.
-
Collect co-pays, co-insurance, and past-due payments, maintain and update financial fields in Epic, balance the cash drawer, and assist patients with billing services and Charity Care.
-
Assist patients with physician-ordered referrals, ensure accurate documentation in Epic, and follow up on any incomplete services.
-
Retrieve and update medical records from Epic or other sources, manage paper charts, and handle release of information in compliance with HIPAA guidelines.
Required qualifications
- High School Diploma or equivalent required, or 5 years of experience in a health care setting.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location Site: Salem Health Medical Clinic – Skyline Village, 5050 Skyline Village Loop S, Salem, Oregon 97306
Department: Family Medicine
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:30 am – 5:00 pm, Monday – Friday
Your role with us
As a medical office assistant at our Skyline Clinic, the role focuses on providing excellent front-line patient service, including greeting visitors, scheduling appointments, verifying insurance and referrals, and managing patient records with accuracy and confidentiality. The assistant ensures efficient clinic operations through professional communication, accurate registration and billing processes, and support of clinical and administrative tasks. This position requires strong attention to detail, knowledge of Epic and insurance systems, and a commitment to high-quality customer service.
What you’ll do
-
Greet patients and visitors promptly and courteously, direct them to appropriate areas, and manage the check-in and check-out process.
-
Accurately schedule appointments, follow up visits, while managing no-shows, late arrivals, and discharges.
-
Operate the hospital phone and paging systems, screen and direct calls, and relay messages professionally while maintaining strong communication with physician offices.
-
Register and pre-register patients with a high level of accuracy, ensuring correct use of identifiers, demographic information, and guarantor details.
-
Verify insurance eligibility, complete the Medicare second payer questionnaire (MSPQ) forms when needed, and obtain referrals or authorizations as required.
-
Collect co-pays, co-insurance, and past-due payments, maintain and update financial fields in Epic, balance the cash drawer, and assist patients with billing services and Charity Care.
-
Assist patients with physician-ordered referrals, ensure accurate documentation in Epic, and follow up on any incomplete services.
-
Retrieve and update medical records from Epic or other sources, manage paper charts, and handle release of information in compliance with HIPAA guidelines.
Required qualifications
- High School Diploma or equivalent required, or 5 years of experience in a health care setting.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Share this job:
Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
Career tree
