Solution Center I
Salem, OR, US
Information Services
Per Diem
Job ID: #18648
Location: Salem Health, 890 Oak Street SE, Salem, Oregon, 97301
Department: Information Services
Position Type: Unscheduled/Per Diem, Non-Exempt
Schedule: Variable, between the hours of 5:00 am – 10:00 pm
Your role with us
In this role, you will serve as a first point of contact for customers, delivering timely and effective Tier 1 technical support across a wide range of technologies, including computers, printers, phones, applications, and access-related requests. You will be responsible for troubleshooting issues, resolving technical problems, and ensuring customers receive a positive support experience from initial contact through resolution. By prioritizing service requests, documenting solutions, and collaborating with other IT teams when needed, you will play a key role in maintaining the reliable operation of the technology that supports our organization. This position is ideal for someone who enjoys diagnosing problems, learning new technologies, and building strong customer relationships. Success in this role requires strong communication skills, attention to detail, and a commitment to providing exceptional service. If you thrive in a fast-paced environment, enjoy helping others, and are passionate about using technology to support organizational success, we'd love to hear from you.
What you'll do
- Provide Tier 1 technical support through phone, email, and other support channels.
- Troubleshoot and resolve issues involving computers, printers, phones, mobile devices, CIM carts, applications, and user access.
- Respond to customer inquiries, document issues, and provide timely follow-up and resolution.
- Prioritize and manage technical support requests according to established service protocols and timelines.
- Escalate complex or unresolved issues to appropriate IT resources.
- Maintain accurate documentation of incidents, requests, resolutions, and services provided.
- Support user access management and application-related requests.
- Assist with IT projects, system maintenance activities, and department initiatives as assigned.
- Develop and maintain proficiency in supported applications, operating systems, and software tools.t.)
Required qualifications
- Two years of directly related experience in either contact center, service desk, desktop, or customer service. One of the two years must be customer service experience.
Additional information
- Associate Degree – Associates Degree or higher preferred. Two years of college level course work in hardware, software components, operating systems preferred.
- Working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies.
- Working knowledge of software development and implementation technologies.
- Able to follow project plans.
- Strong communication skills to conduct instruction and provide technical assistance to users.
- Technical knowledge of personal computer operations, basic network operations and data comm
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health, 890 Oak Street SE, Salem, Oregon, 97301
Department: Information Services
Position Type: Unscheduled/Per Diem, Non-Exempt
Schedule: Variable, between the hours of 5:00 am – 10:00 pm
Your role with us
In this role, you will serve as a first point of contact for customers, delivering timely and effective Tier 1 technical support across a wide range of technologies, including computers, printers, phones, applications, and access-related requests. You will be responsible for troubleshooting issues, resolving technical problems, and ensuring customers receive a positive support experience from initial contact through resolution. By prioritizing service requests, documenting solutions, and collaborating with other IT teams when needed, you will play a key role in maintaining the reliable operation of the technology that supports our organization. This position is ideal for someone who enjoys diagnosing problems, learning new technologies, and building strong customer relationships. Success in this role requires strong communication skills, attention to detail, and a commitment to providing exceptional service. If you thrive in a fast-paced environment, enjoy helping others, and are passionate about using technology to support organizational success, we'd love to hear from you.
What you'll do
- Provide Tier 1 technical support through phone, email, and other support channels.
- Troubleshoot and resolve issues involving computers, printers, phones, mobile devices, CIM carts, applications, and user access.
- Respond to customer inquiries, document issues, and provide timely follow-up and resolution.
- Prioritize and manage technical support requests according to established service protocols and timelines.
- Escalate complex or unresolved issues to appropriate IT resources.
- Maintain accurate documentation of incidents, requests, resolutions, and services provided.
- Support user access management and application-related requests.
- Assist with IT projects, system maintenance activities, and department initiatives as assigned.
- Develop and maintain proficiency in supported applications, operating systems, and software tools.t.)
Required qualifications
- Two years of directly related experience in either contact center, service desk, desktop, or customer service. One of the two years must be customer service experience.
Additional information
- Associate Degree – Associates Degree or higher preferred. Two years of college level course work in hardware, software components, operating systems preferred.
- Working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies.
- Working knowledge of software development and implementation technologies.
- Able to follow project plans.
- Strong communication skills to conduct instruction and provide technical assistance to users.
- Technical knowledge of personal computer operations, basic network operations and data comm
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
