Dispatcher
Salem, OR, US
Safety / Security
Full Time
Job ID: #16855
Location: Salem Health, 890 Oak Street SE, Salem, Oregon
Department: Security Services
Position Type: Full time, 36 hours/week, Non-Exempt
Schedule: 6:00 am – 6:30pm, Three 12-hour shifts, Saturday – Monday
Your role with us
As a Dispatcher at Salem Health, you’ll be central to safety and security operations, supporting a positive, secure environment for patients, visitors, and staff through strong cross‑department communication. In this vital role, you collaborate closely with field officers, clinical teams, and internal partners, serving as the communication hub that ensures critical information is shared clearly, accurately, and in real time. By coordinating across departments, proactively mitigating risks, and enabling swift, unified responses, you help safeguard Salem Health’s people, property, and operations. If you thrive in fast‑paced environments, value collaboration, and are passionate about keeping people safe, this is the role for you.
What you'll do
- Manage and prioritize incoming communications via radio, phone, email, and fax to ensure timely, accurate responses to safety and service needs, keeping field officers informed to support rapid, coordinated action.
- Assist patients, visitors, and staff with parking information, lost and found, badge access, and safety alerts to promote a welcoming, efficient, and secure hospital experience.
- Process and vet badge requests for employees, contractors, vendors, volunteers, and students to maintain appropriate access levels and uphold hospital security standards.
- Enter security information accurately into reporting systems and organize records according to departmental procedures to support compliance, reporting integrity, and effective decision‑making.
- Monitor video surveillance and respond to alarms—including infant abduction prevention, intrusion detection, and duress systems—to identify risks early and protect patients, staff, and property.
Required qualifications
- High school or equivalent.
- DPSST unarmed certification preferred or obtained within one month of hire.
- NIMS HICS 100, 200 and 700 on-line certificates obtained within one year of hire.
Additional information
- The ideal candidate will bring experience in one or more of the following areas: security, law enforcement, military, customer service, or call center environments.
- Proficiency in typing with a high level of accuracy (minimum 40 WPM).
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Proven ability to multi-task and prioritize effectively, especially in high-pressure or time-sensitive situations.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health, 890 Oak Street SE, Salem, Oregon
Department: Security Services
Position Type: Full time, 36 hours/week, Non-Exempt
Schedule: 6:00 am – 6:30pm, Three 12-hour shifts, Saturday – Monday
Your role with us
As a Dispatcher at Salem Health, you’ll be central to safety and security operations, supporting a positive, secure environment for patients, visitors, and staff through strong cross‑department communication. In this vital role, you collaborate closely with field officers, clinical teams, and internal partners, serving as the communication hub that ensures critical information is shared clearly, accurately, and in real time. By coordinating across departments, proactively mitigating risks, and enabling swift, unified responses, you help safeguard Salem Health’s people, property, and operations. If you thrive in fast‑paced environments, value collaboration, and are passionate about keeping people safe, this is the role for you.
What you'll do
- Manage and prioritize incoming communications via radio, phone, email, and fax to ensure timely, accurate responses to safety and service needs, keeping field officers informed to support rapid, coordinated action.
- Assist patients, visitors, and staff with parking information, lost and found, badge access, and safety alerts to promote a welcoming, efficient, and secure hospital experience.
- Process and vet badge requests for employees, contractors, vendors, volunteers, and students to maintain appropriate access levels and uphold hospital security standards.
- Enter security information accurately into reporting systems and organize records according to departmental procedures to support compliance, reporting integrity, and effective decision‑making.
- Monitor video surveillance and respond to alarms—including infant abduction prevention, intrusion detection, and duress systems—to identify risks early and protect patients, staff, and property.
Required qualifications
- High school or equivalent.
- DPSST unarmed certification preferred or obtained within one month of hire.
- NIMS HICS 100, 200 and 700 on-line certificates obtained within one year of hire.
Additional information
- The ideal candidate will bring experience in one or more of the following areas: security, law enforcement, military, customer service, or call center environments.
- Proficiency in typing with a high level of accuracy (minimum 40 WPM).
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Proven ability to multi-task and prioritize effectively, especially in high-pressure or time-sensitive situations.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
