Desktop Tech I
Salem, OR, US
Information Services
Full Time
Job ID: #15200
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97301
Department: Endpoint Solutions
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00am – 4:30pm, Monday – Friday
*Schedule is subject to change and will be adjusted every six months based on departmental metric performance and shift bids
Your role with us
The desktop tech provides technical support and maintenance for desktop computers, laptops, and printers, ensuring seamless system functionality for healthcare professionals. This role involves troubleshooting, consulting, and resolving hardware and software issues, as well as implementing projects and maintaining accurate documentation. The ideal candidate is detail-oriented, customer-focused, and able to work independently.
What you'll do
- Troubleshoot and resolve hardware and software problems for customers; providing timely and effective solutions to minimize downtime and ensure system usability.
- Respond to customer inquiries and follow up on customer interactions; ensuring customer satisfaction and resolving issues efficiently.
- Provide consultation and troubleshooting services to support effective work by system users; collaborating with other teams to resolve complex issues.
- Install computers and printers, configuring and testing equipment to ensure proper function.
- Perform warranty repairs on computers and printers; replacing components as needed to minimize repair time.
- Maintain accurate and complete documentation of desktop calls, fixes, and needed follow-up; ensuring knowledge sharing and continuity of care.
- Participate in Lean activities to reduce waste in work processes; streamlining workflows to improve efficiency and productivity.
- Maintain proficiency in primary applications, various operating systems, and software packages; staying up-to-date with technical advancements and best practices.
- Support project development and implementation, and system maintenance efforts as requested; collaborating with the IS team to drive projects forward.
- Prioritize trouble calls, set timelines, and respond to customer needs using established protocols; managing multiple tasks and priorities to meet customer expectations.
- Work desktop queues in deployment, Windows administration/troubleshooting, projects/moves, and general assignments; providing technical expertise and support across various areas.
- Instruct and illustrate use of software and hardware; empowering users to effectively utilize technology and improve workflow efficiency.
Required qualifications
- Minimum of two years of hands-on desktop support experience setting up new equipment, troubleshooting and performing routine maintenance
Additional information
- Candidates will excel in this role by possessing a strong foundation in desktop computing and technology, as well as the ability to effectively support and troubleshoot various systems.
- Success in this role is driven by the ability to harness technical knowledge of software development and implementation technologies to deliver impactful solutions.
- This position demands a professional who can navigate complex project plans with ease, adapting to shifting technical priorities and requirements.
- Individuals in this role will excel by possessing exceptional communication skills, allowing them to distill complex technical information into clear, actionable guidance for diverse stakeholders.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97301
Department: Endpoint Solutions
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00am – 4:30pm, Monday – Friday
*Schedule is subject to change and will be adjusted every six months based on departmental metric performance and shift bids
Your role with us
The desktop tech provides technical support and maintenance for desktop computers, laptops, and printers, ensuring seamless system functionality for healthcare professionals. This role involves troubleshooting, consulting, and resolving hardware and software issues, as well as implementing projects and maintaining accurate documentation. The ideal candidate is detail-oriented, customer-focused, and able to work independently.
What you'll do
- Troubleshoot and resolve hardware and software problems for customers; providing timely and effective solutions to minimize downtime and ensure system usability.
- Respond to customer inquiries and follow up on customer interactions; ensuring customer satisfaction and resolving issues efficiently.
- Provide consultation and troubleshooting services to support effective work by system users; collaborating with other teams to resolve complex issues.
- Install computers and printers, configuring and testing equipment to ensure proper function.
- Perform warranty repairs on computers and printers; replacing components as needed to minimize repair time.
- Maintain accurate and complete documentation of desktop calls, fixes, and needed follow-up; ensuring knowledge sharing and continuity of care.
- Participate in Lean activities to reduce waste in work processes; streamlining workflows to improve efficiency and productivity.
- Maintain proficiency in primary applications, various operating systems, and software packages; staying up-to-date with technical advancements and best practices.
- Support project development and implementation, and system maintenance efforts as requested; collaborating with the IS team to drive projects forward.
- Prioritize trouble calls, set timelines, and respond to customer needs using established protocols; managing multiple tasks and priorities to meet customer expectations.
- Work desktop queues in deployment, Windows administration/troubleshooting, projects/moves, and general assignments; providing technical expertise and support across various areas.
- Instruct and illustrate use of software and hardware; empowering users to effectively utilize technology and improve workflow efficiency.
Required qualifications
- Minimum of two years of hands-on desktop support experience setting up new equipment, troubleshooting and performing routine maintenance
Additional information
- Candidates will excel in this role by possessing a strong foundation in desktop computing and technology, as well as the ability to effectively support and troubleshoot various systems.
- Success in this role is driven by the ability to harness technical knowledge of software development and implementation technologies to deliver impactful solutions.
- This position demands a professional who can navigate complex project plans with ease, adapting to shifting technical priorities and requirements.
- Individuals in this role will excel by possessing exceptional communication skills, allowing them to distill complex technical information into clear, actionable guidance for diverse stakeholders.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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