Patient Access Dispatcher
Salem, OR, US
Administrative / Clerical Support
Part Time
Job ID: #14923
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Part time, 30 Hours/ week
Schedule: 10:00 am – 8:30 pm, 10 Hours days
Your role with us
A patient access services dispatcher plays a key role in coordinating and assigning personnel to ensure timely and efficient response to service requests, while maintaining a clean, organized, and safe work environment. They support departmental goals through active participation, staff training, and by promoting a culture of teamwork, reliability, and accountability. Through excellent customer service, thorough documentation, and adherence to safety protocols, the dispatcher ensures high-quality service delivery and optimal patient and staff satisfaction.
What you'll do
- Coordinates and assigns personnel to ensure timely and efficient service delivery, maintaining response times and team productivity.
- Monitors and maintains a clean, organized, and safe dispatch environment, ensuring equipment is in proper working condition.
- Supports departmental goals by attending meetings, assisting with managing overtime, and acting as a reliable and professional team member.
- Delivers excellent customer service by promptly responding to requests, communicating effectively, and fostering positive relationships with patients, staff, and visitors.
- Maintains accurate documentation by keeping records up to date and managing scheduling needs to ensure full coverage.
- Promotes workplace safety by following safety protocols, reporting hazards, and understanding infection control and transport practices.
- Provides training and guidance to dispatch staff, helping with orientation, ongoing education, and performance improvement initiatives.
Required qualifications
- One (1) year experience in a high functioning customer service position.
- One (1) year in healthcare experience needed.
Additional information
- Experience supporting a patient care environment strongly preferred.
- Experience in dispatch is preferred.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Part time, 30 Hours/ week
Schedule: 10:00 am – 8:30 pm, 10 Hours days
Your role with us
A patient access services dispatcher plays a key role in coordinating and assigning personnel to ensure timely and efficient response to service requests, while maintaining a clean, organized, and safe work environment. They support departmental goals through active participation, staff training, and by promoting a culture of teamwork, reliability, and accountability. Through excellent customer service, thorough documentation, and adherence to safety protocols, the dispatcher ensures high-quality service delivery and optimal patient and staff satisfaction.
What you'll do
- Coordinates and assigns personnel to ensure timely and efficient service delivery, maintaining response times and team productivity.
- Monitors and maintains a clean, organized, and safe dispatch environment, ensuring equipment is in proper working condition.
- Supports departmental goals by attending meetings, assisting with managing overtime, and acting as a reliable and professional team member.
- Delivers excellent customer service by promptly responding to requests, communicating effectively, and fostering positive relationships with patients, staff, and visitors.
- Maintains accurate documentation by keeping records up to date and managing scheduling needs to ensure full coverage.
- Promotes workplace safety by following safety protocols, reporting hazards, and understanding infection control and transport practices.
- Provides training and guidance to dispatch staff, helping with orientation, ongoing education, and performance improvement initiatives.
Required qualifications
- One (1) year experience in a high functioning customer service position.
- One (1) year in healthcare experience needed.
Additional information
- Experience supporting a patient care environment strongly preferred.
- Experience in dispatch is preferred.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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