Systems Operations Supervsior
Salem, OR, US
Management / Supervisory
Full Time
Job ID: #14439
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Emergency Division
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00 am – 5:00 pm, Monday – Friday, some flexing to coordinate with various shifts
Your role with us
Salem Health is seeking a Systems Operations Supervisor to support the Emergency Department (ED) and broader emergency services throughout our health system. This is a unique opportunity for an individual looking to grow into future leadership roles by contributing meaningfully to patient flow, team development, and strategic initiatives across multiple service areas.
This role reports directly to the Director of Nursing, Emergency Division, and acts as an integral partner to the ED nurse managers at both Salem Hospital and West Valley Hospital, assisting with leadership coverage and project-based improvement efforts. You will work cross-functionally with providers, ancillary departments, and quality teams to enhance patient experience and operational efficiency.
The ideal candidate for this position will be:
- Dynamic and data-driven; eager to independently generate, analyze, and present data in a direct manner that leads to informed decision making.
- Self-motivated and passionate about operational excellence and continuous improvement.
- Curious and proactive; naturally inclined to ask questions, analyze data, and seek better ways of doing things.
- Confident and collaborative; a strong problem-solver who exudes poise while working with organizational leaders, physicians, and operational partners.
- Adaptable; able to flex their schedule occasionally and pivot across multiple service lines and day/night shifts when needed.
- Looking for growth; a future nurse leader eager to deepen their management skills and make meaningful contributions to patient care and operations.
What you'll do
Strategic & Operational Leadership
- Lead daily data-driven assessments to identify barriers to throughput and opportunities for process improvement.
- Participate in the Emergency Executive Committee (EEC) and report out on low acuity flow metrics.
- Collaborate with interdisciplinary teams including providers, Radiology, Transport, Access Services, and more.
Quality & Performance Improvement
- Design and implement Lean-based quality improvement projects.
- Collaborate with the Kaizen Promotion Office and leadership teams to evaluate and evolve clinical workflows.
- Participate in system-wide initiatives that ensure regulatory compliance.
People & Team Support
- Support and coach clinical teams in real time, promoting teamwork and problem-solving.
- Round regularly with staff and patients to ensure high levels of engagement and care.
- Provide daily supervision of the Staff Engagement & Resiliency Advocate team.
Administrative Oversight
- Cover for ED leadership during absences.
- Serve as a mentor to staff and a partner to leadership.
- Assist with staffing support, orientation, and training efforts across multiple sites (including West Valley ED, Clinical Decision Unit, and Trauma/Psych Services).
Required qualifications
- Bachelor's degree in nursing.
- Basic Life Support (BLS).
- Current unencumbered licensure to practice nursing as a Registered Nurse in the State of Oregon, or eligibility for licensure.
- Minimum of three years of experience as an RN in an acute care setting.
- Two years of charge, lead, or supervisory experience required.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Emergency Division
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 8:00 am – 5:00 pm, Monday – Friday, some flexing to coordinate with various shifts
Your role with us
Salem Health is seeking a Systems Operations Supervisor to support the Emergency Department (ED) and broader emergency services throughout our health system. This is a unique opportunity for an individual looking to grow into future leadership roles by contributing meaningfully to patient flow, team development, and strategic initiatives across multiple service areas.
This role reports directly to the Director of Nursing, Emergency Division, and acts as an integral partner to the ED nurse managers at both Salem Hospital and West Valley Hospital, assisting with leadership coverage and project-based improvement efforts. You will work cross-functionally with providers, ancillary departments, and quality teams to enhance patient experience and operational efficiency.
The ideal candidate for this position will be:
- Dynamic and data-driven; eager to independently generate, analyze, and present data in a direct manner that leads to informed decision making.
- Self-motivated and passionate about operational excellence and continuous improvement.
- Curious and proactive; naturally inclined to ask questions, analyze data, and seek better ways of doing things.
- Confident and collaborative; a strong problem-solver who exudes poise while working with organizational leaders, physicians, and operational partners.
- Adaptable; able to flex their schedule occasionally and pivot across multiple service lines and day/night shifts when needed.
- Looking for growth; a future nurse leader eager to deepen their management skills and make meaningful contributions to patient care and operations.
What you'll do
Strategic & Operational Leadership
- Lead daily data-driven assessments to identify barriers to throughput and opportunities for process improvement.
- Participate in the Emergency Executive Committee (EEC) and report out on low acuity flow metrics.
- Collaborate with interdisciplinary teams including providers, Radiology, Transport, Access Services, and more.
Quality & Performance Improvement
- Design and implement Lean-based quality improvement projects.
- Collaborate with the Kaizen Promotion Office and leadership teams to evaluate and evolve clinical workflows.
- Participate in system-wide initiatives that ensure regulatory compliance.
People & Team Support
- Support and coach clinical teams in real time, promoting teamwork and problem-solving.
- Round regularly with staff and patients to ensure high levels of engagement and care.
- Provide daily supervision of the Staff Engagement & Resiliency Advocate team.
Administrative Oversight
- Cover for ED leadership during absences.
- Serve as a mentor to staff and a partner to leadership.
- Assist with staffing support, orientation, and training efforts across multiple sites (including West Valley ED, Clinical Decision Unit, and Trauma/Psych Services).
Required qualifications
- Bachelor's degree in nursing.
- Basic Life Support (BLS).
- Current unencumbered licensure to practice nursing as a Registered Nurse in the State of Oregon, or eligibility for licensure.
- Minimum of three years of experience as an RN in an acute care setting.
- Two years of charge, lead, or supervisory experience required.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Share this job:
Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
Career tree
