Supervisor Lab Client & Courier Services
Salem, OR, US
Laboratory / Pathology
Full Time
Job ID: #13797
Location Site: Regional Lab, 3300 State Street, Salem, Oregon 97301
Department: Lab Client & Courier Services
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 7:30 am – 4:00 pm, Monday – Friday
Your role with us
The supervisor of lab client & courier services oversees daily operations, providing technical expertise and guidance to staff while ensuring compliance with accreditation standards and laboratory procedures. This role involves developing and implementing quality assurance programs, training initiatives, and staff development, while also assisting the manager with strategic planning and performance assessments. The ideal candidate will possess strong leadership skills, laboratory knowledge, and excellent communication abilities.
What you'll do
- Supervise and develop staff, including providing feedback, assessing performance, and conducting annual reviews.
- Develop and implement quality assurance programs, including quality audits and compliance with accreditation standards.
- Oversee training and competency development for staff, including creating training programs and ensuring experienced staff train new employees.
- Assist with strategic planning, goal-setting, and performance monitoring, including producing regular reports.
- Ensure compliance with laboratory procedures, policies, and information systems, including maintaining up-to-date manuals and downtime procedures.
- Foster a culture of quality and safety, including investigating and following up on patient safety alerts and promoting continuous improvement.
- Perform client services and courier duties as needed, setting high standards of performance and serving as a resource for laboratory and hospital information systems.
Required qualifications
- Associate's degree in a health or biological science or related field.
- Three years of related work experience in a laboratory area of comparable complexity and services, exhibiting extensive and current knowledge of laboratory operations.
Additional information
- The ideal candidate will have experience in team process, quality management, and problem-solving, as well as laboratory information system/hospital information system experience.
- Candidates in this role will need strong communication, project management, and analytical skills, with the ability to develop reports, investigate problems, and provide consultation.
- Successful candidates will have thorough knowledge of procedures, safety precautions, and regulatory standards.
- Individuals in this position will need to be able to provide training and orientation programs for team members and assist with continuing education opportunities.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
Location Site: Regional Lab, 3300 State Street, Salem, Oregon 97301
Department: Lab Client & Courier Services
Position Type: Full Time, 40 hours/week, Exempt
Schedule: 7:30 am – 4:00 pm, Monday – Friday
Your role with us
The supervisor of lab client & courier services oversees daily operations, providing technical expertise and guidance to staff while ensuring compliance with accreditation standards and laboratory procedures. This role involves developing and implementing quality assurance programs, training initiatives, and staff development, while also assisting the manager with strategic planning and performance assessments. The ideal candidate will possess strong leadership skills, laboratory knowledge, and excellent communication abilities.
What you'll do
- Supervise and develop staff, including providing feedback, assessing performance, and conducting annual reviews.
- Develop and implement quality assurance programs, including quality audits and compliance with accreditation standards.
- Oversee training and competency development for staff, including creating training programs and ensuring experienced staff train new employees.
- Assist with strategic planning, goal-setting, and performance monitoring, including producing regular reports.
- Ensure compliance with laboratory procedures, policies, and information systems, including maintaining up-to-date manuals and downtime procedures.
- Foster a culture of quality and safety, including investigating and following up on patient safety alerts and promoting continuous improvement.
- Perform client services and courier duties as needed, setting high standards of performance and serving as a resource for laboratory and hospital information systems.
Required qualifications
- Associate's degree in a health or biological science or related field.
- Three years of related work experience in a laboratory area of comparable complexity and services, exhibiting extensive and current knowledge of laboratory operations.
Additional information
- The ideal candidate will have experience in team process, quality management, and problem-solving, as well as laboratory information system/hospital information system experience.
- Candidates in this role will need strong communication, project management, and analytical skills, with the ability to develop reports, investigate problems, and provide consultation.
- Successful candidates will have thorough knowledge of procedures, safety precautions, and regulatory standards.
- Individuals in this position will need to be able to provide training and orientation programs for team members and assist with continuing education opportunities.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
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Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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