Registration Specialist Lead
Salem, OR, US
Administrative / Clerical Support
Full Time
Job ID: #18026
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Full time, 40 hours/week, Non-Exempt
Schedule: 7:00 am – 5:30 pm, Sunday – Wednesday
Your role with us
This position assists in daily operations of the department in areas of quality assurance review, employee evaluation, candidate selection, employee relations and distribution of work. Lead team members in Access Services department are responsible for understanding how their functional area fits within the continuum of the Revenue Cycle, and for problem solving up and down stream of their area to provide the best outcomes for our organization and our patients. Serves as a point of escalation for registrars in need of process, tool, or customer service guidance on complex workflows. This position requires high standards of accuracy and exceptional judgment that exceeds the expectations of patients, visitors, physicians, and Salem Health Hospitals and Clinics.
What you'll do
- Courteously register patients, collect complete demographic and financial information, obtain required signatures, and ensure all regulatory and compliance standards are met.
- Perform all registration functions within Epic (arrivals, HAR creation, pre-registration, verification, check-in), manage downtime procedures, collect payments and ensure accurate documentation.
- Verify eligibility and benefits, secure required authorizations and referrals, determine correct filing order and accurately identify patient financial responsibility.
- Monitor and resolve registration workqueues within established timeframes, correct errors, research complex issues, and provide education to staff to prevent recurring problems.
- Serve as a trainer and mentor, act as an escalation resource for complex workflows and customer service concerns and support team performance and development.
- Deliver patient-centered service using AIDET principles, resolve complex service issues, maintain professionalism and communicate effectively with patients and staff.
- Actively participate in Lean/Kaizen initiatives, lead huddles, support staffing and scheduling needs, and contribute to department leadership activities aligned with organizational mission and values.
Required qualifications
- High school diploma or equivalent required.
- 2 years experience in patient registration, medical font office or reception setting required.
Additional information
- 1 year experience in a lead, supervisor or management position preferred.
- Training experience highly preferred.
- Certified Healthcare Access Associate (CHAA) certified preferred.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services
Position Type: Full time, 40 hours/week, Non-Exempt
Schedule: 7:00 am – 5:30 pm, Sunday – Wednesday
Your role with us
This position assists in daily operations of the department in areas of quality assurance review, employee evaluation, candidate selection, employee relations and distribution of work. Lead team members in Access Services department are responsible for understanding how their functional area fits within the continuum of the Revenue Cycle, and for problem solving up and down stream of their area to provide the best outcomes for our organization and our patients. Serves as a point of escalation for registrars in need of process, tool, or customer service guidance on complex workflows. This position requires high standards of accuracy and exceptional judgment that exceeds the expectations of patients, visitors, physicians, and Salem Health Hospitals and Clinics.
What you'll do
- Courteously register patients, collect complete demographic and financial information, obtain required signatures, and ensure all regulatory and compliance standards are met.
- Perform all registration functions within Epic (arrivals, HAR creation, pre-registration, verification, check-in), manage downtime procedures, collect payments and ensure accurate documentation.
- Verify eligibility and benefits, secure required authorizations and referrals, determine correct filing order and accurately identify patient financial responsibility.
- Monitor and resolve registration workqueues within established timeframes, correct errors, research complex issues, and provide education to staff to prevent recurring problems.
- Serve as a trainer and mentor, act as an escalation resource for complex workflows and customer service concerns and support team performance and development.
- Deliver patient-centered service using AIDET principles, resolve complex service issues, maintain professionalism and communicate effectively with patients and staff.
- Actively participate in Lean/Kaizen initiatives, lead huddles, support staffing and scheduling needs, and contribute to department leadership activities aligned with organizational mission and values.
Required qualifications
- High school diploma or equivalent required.
- 2 years experience in patient registration, medical font office or reception setting required.
Additional information
- 1 year experience in a lead, supervisor or management position preferred.
- Training experience highly preferred.
- Certified Healthcare Access Associate (CHAA) certified preferred.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
