Solution Center Operator III (Per Diem)
Salem, OR, US
Information Services
Per Diem
Job ID: #13929
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97301
Department: Solution Center
Position Type: Unscheduled, Non-Exempt
Schedule: Variable
Your role with us
The solution center operator III provides exceptional customer service and technical support by efficiently operating Salem Health's switchboard system, handling messages, and activating emergency codes while maintaining composure under pressure. This role also involves troubleshooting technical issues and collaborating on process improvement projects. Strong communication and problem-solving skills are essential for success in this position.
What you'll do
- Operate Salem Health's switchboard system, promptly answering incoming calls and directing them to the appropriate location.
- Provide exceptional message management services, accurately recording and processing messages for healthcare providers.
- Activate emergency codes promptly and according to approved policies and procedures, prioritizing patient safety.
- Serve as the first point of contact for technical issues, providing timely and effective solutions via phone, email, or other electronic mediums.
- Monitor alarm systems and notify the appropriate person or response team according to approved policies and procedures.
- Collaborate on process improvement projects to enhance workflows and eliminate waste.
Required qualifications
- One year of college-level coursework in hardware, software components, and operating systems, or one year of equivalent directly related experience will be accepted in lieu of education.
- One year of experience in a contact center, help desk, or customer service role.
Additional Information
- Ideal candidates will have technical knowledge of personal computer operations, basic network operations, and data communications set-ups.
- Strong organizational skills and adaptability are essential, with the ability to quickly adjust to shifting priorities.
- The ability to remain flexible and responsive in fast-paced environments, handling unexpected changes in work volume, emergency staffing, and scheduling, is highly valued.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Location: Salem Health, 665 Winter Street SE, Salem, Oregon 97301
Department: Solution Center
Position Type: Unscheduled, Non-Exempt
Schedule: Variable
Your role with us
The solution center operator III provides exceptional customer service and technical support by efficiently operating Salem Health's switchboard system, handling messages, and activating emergency codes while maintaining composure under pressure. This role also involves troubleshooting technical issues and collaborating on process improvement projects. Strong communication and problem-solving skills are essential for success in this position.
What you'll do
- Operate Salem Health's switchboard system, promptly answering incoming calls and directing them to the appropriate location.
- Provide exceptional message management services, accurately recording and processing messages for healthcare providers.
- Activate emergency codes promptly and according to approved policies and procedures, prioritizing patient safety.
- Serve as the first point of contact for technical issues, providing timely and effective solutions via phone, email, or other electronic mediums.
- Monitor alarm systems and notify the appropriate person or response team according to approved policies and procedures.
- Collaborate on process improvement projects to enhance workflows and eliminate waste.
Required qualifications
- One year of college-level coursework in hardware, software components, and operating systems, or one year of equivalent directly related experience will be accepted in lieu of education.
- One year of experience in a contact center, help desk, or customer service role.
Additional Information
- Ideal candidates will have technical knowledge of personal computer operations, basic network operations, and data communications set-ups.
- Strong organizational skills and adaptability are essential, with the ability to quickly adjust to shifting priorities.
- The ability to remain flexible and responsive in fast-paced environments, handling unexpected changes in work volume, emergency staffing, and scheduling, is highly valued.
Total rewards package
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.
Why Salem Health?
Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.
We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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