Medical Office Assistant – Boulder Creek Family Medicine
Salem, OR, US
Administrative / Clerical Support
Full Time
Job ID: #11990
Location Site: SHMG Family Med Boulder Creek
Department: SHMG Family Med Boulder Creek
Position Type: Full Time (40 hours/week)
Start Time: 6:30am Monday- Friday
Salem Health Overview
Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!
Your Role With Us:
Medical Office Assistant- Boulder Creek Family Medicine Clinic
Key Responsibilities:
-
Patient Interaction:
- Greet patients and visitors, provide directions, and deliver courteous service.
- Assist patients with scheduling, follow-ups, and referrals.
-
Phone & Communication:
- Operate the telephone and paging systems, screen/direct calls, and relay messages professionally.
-
Scheduling & Registration:
- Verify physician orders, schedule appointments efficiently, and handle no-shows or late arrivals.
- Register patients with high accuracy, ensuring proper identification and information gathering.
-
Insurance & Billing:
- Verify insurance benefits, collect co-pays, and assist with payment plans.
- Obtain authorizations and ensure accurate recording of diagnoses and ICD codes.
-
Patient Records:
- Maintain patient charts, comply with HIPAA regulations, and process medical records requests.
-
Charge Entry & Workqueues:
- Enter charges accurately, resolve work queue assignments promptly, and assist with department workflows.
-
Template Management:
- Edit and update scheduling templates to align with departmental needs.
-
Data Collection & Reporting:
- Compile data for performance improvement, scheduling, and other metrics.
-
Inventory Management:
- Maintain and order department supplies with a focus on cost-effectiveness.
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified positions
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria
- Impressive discounts offered by Nike, Adidas, Carhartt and others
Background/Expertise:
Education:
High School Diploma or Equival – Or 5 years of experience in a healthcare setting
Experience:
Previous outpatient medical clinic front office experience.
Special knowledge, skills, & abilities:
1. Exceptional computer skills and the ability to quickly master multiple computer programs required.
2. Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required.
3. Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting.
4. Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills.
5. Must have the ability to hold information in confidence.
6. Must have appropriate manner, conduct and grooming and present a professional image.
7. Previous EPIC experience a plus.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
Location Site: SHMG Family Med Boulder Creek
Department: SHMG Family Med Boulder Creek
Position Type: Full Time (40 hours/week)
Start Time: 6:30am Monday- Friday
Salem Health Overview
Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!
Your Role With Us:
Medical Office Assistant- Boulder Creek Family Medicine Clinic
Key Responsibilities:
-
Patient Interaction:
- Greet patients and visitors, provide directions, and deliver courteous service.
- Assist patients with scheduling, follow-ups, and referrals.
-
Phone & Communication:
- Operate the telephone and paging systems, screen/direct calls, and relay messages professionally.
-
Scheduling & Registration:
- Verify physician orders, schedule appointments efficiently, and handle no-shows or late arrivals.
- Register patients with high accuracy, ensuring proper identification and information gathering.
-
Insurance & Billing:
- Verify insurance benefits, collect co-pays, and assist with payment plans.
- Obtain authorizations and ensure accurate recording of diagnoses and ICD codes.
-
Patient Records:
- Maintain patient charts, comply with HIPAA regulations, and process medical records requests.
-
Charge Entry & Workqueues:
- Enter charges accurately, resolve work queue assignments promptly, and assist with department workflows.
-
Template Management:
- Edit and update scheduling templates to align with departmental needs.
-
Data Collection & Reporting:
- Compile data for performance improvement, scheduling, and other metrics.
-
Inventory Management:
- Maintain and order department supplies with a focus on cost-effectiveness.
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
- Relocation assistance available for qualified positions
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
- Food and drink discounts in the cafeteria
- Impressive discounts offered by Nike, Adidas, Carhartt and others
Background/Expertise:
Education:
High School Diploma or Equival – Or 5 years of experience in a healthcare setting
Experience:
Previous outpatient medical clinic front office experience.
Special knowledge, skills, & abilities:
1. Exceptional computer skills and the ability to quickly master multiple computer programs required.
2. Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required.
3. Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting.
4. Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills.
5. Must have the ability to hold information in confidence.
6. Must have appropriate manner, conduct and grooming and present a professional image.
7. Previous EPIC experience a plus.
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org
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Career exploration program
Whatever your background or career aspirations, there’s a place for you at Salem Health. And our Career Exploration Program can help you identify the ideal opportunity to pursue. The Program allows you to work alongside a healthcare professional as you gain insight into a fulfilling hospital career.
Nursing
Since 2010, Salem Hospital has continuously achieved Magnet™-designation – the gold standard for nursing excellence. Only eight percent of all hospitals achieve this prestigious distinction.
We’ve been able to do this by maintaining a nursing culture that is defined by:
- Consistent teamwork and collaboration
- Exemplary resources to support clinical nurses
- Engaged and inspiring leadership
- A focus on well-being, resilience, diversity, equity, and inclusion
- Strong professional development opportunities
- Pride in delivering quality-of-care that exceeds national norms
- An empowering professional governance structure and professional practice model
- New grad residency support, preceptorship, and mentoring
- Open and transparent strategy alignment
- Feedback is encouraged, valued and incorporated from the staff at all levels.
- Partnerships with community organizations that support improved patient outcomes
If you’re looking for a setting where you can achieve your highest potential as a nurse, we invite you to join us. We welcome all nurses, including those from outside of the United States. At Salem Health, you can experience an inclusive culture that values and rewards your unique qualities and background.
RN residency program
Begin your journey from student nurse to confident practitioner with our RN Residency Program. The program features a combination of didactic lessons, simulation, and track-specific class options. It begins with orientation and training and proceeds to preceptorship and mentorship. Through the program, you will gain clinical expertise as well as valuable professional skills such as communication and critical thinking.
Certified nursing assistants
As a certified nursing assistant (CNA), your contributions are absolutely crucial. You will provide compassionate reassurance and vital patient support in order to ensure our patients receive the highest quality care possible. You will receive competitive compensation as you provide patients with physical care and emotional support. We seek empathetic, and non-judgmental individuals with a sincere passion for elevating others’ lives.
Postgraduate year 1 pharmacy residency program
The Salem Health Postgraduate Year 1 (PGY1) Residency Program enhances your PharmD education as you develop your clinical expertise in the medication-related care of patients with a wide range of conditions. The program will be eligible for board certification, and eligible for postgraduate year 2 (PGY2) pharmacy residency training. Upon completion of the Salem Health PGY1 residency, we believe you will be a confident and highly capable general practitioner, and well-prepared for the next step in your career.
We will meet you wherever you are on your career journey, and walk with you to your destination
There are over 900 unique positions to choose from at Salem Health. Whatever your background or your professional and personal aspirations, we offer an inclusive learning environment where you can achieve your highest potential in a career that grows with you. And, we’ll help you along the way with perks like tuition reimbursement and certification bonuses.
With so many options, why work anywhere else?
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